1 Message

Saturday, March 18th, 2023 10:38 AM



the portland outage is over 12 hours without news.  the outage map and phone support have been withdrawn and forum posts will not upload.  what is the network  status?



101.6K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Problem Solver


352 Messages

9 months ago

Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon (top right corner)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it.

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