Portland Outage status update

What is the status update for restoring Xfinity services in Portland, Oregon? Service has been out since 1/13 (zip 97239) and not yet come back - the outage map seems to have not changed at all and offers no definitive detail. Comcast's social media posts offer no additional detail other than "working on it". All attempts to reach an actual person for an update have failed and the chat assistant refuses to even engage "because there is an outage" - the exact reason that I am reaching out. How can I obtain an estimated time of restoration - even if it's a week out so that I can plan accordingly. I work from home so having an internet connection is extremely important.

Responses

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user_rrbzew

6 Messages

1 year ago

We are still out in 97231. Via a message on here was told there was a node down. We had an ETA for Tuesday early morning but obviously nothing happened. Rumor was one of our neighbors had an actual appointment (!!) because the line was down to their house. Maybe the service people will see the telecom wires crisscrossing our road that we’ve all been driving over since PGE was here last Thursday?

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XfinityDena

Official Employee

•

3.2K Messages

@user_rrbzew I hope you and your loved ones are safe. Have you seen damage lines or equipment that needs to be reported?

We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

0

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user_amfyfv

1 Message

1 year ago

Service unstable....on then off...rinse and repeat. Very difficult to work reliably. The outage maps and info online has been not helpful ways, static, lagging and not informative. I have signed up for text updates repeatedly and I have never received one text proactively with status change. Just more links to the map. This is challenging for all but the support has been disappointing, automated and impersonal for as much money goes to having cable and a home bundle. Too many eggs in one basket.

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XfinityWilliam

Official Employee

•

1.2K Messages

Hello @user_amfyfv. We can take a closer look at your services and see what is going on.

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Customer Service

user_v92lz4

Portland Outage status update

user_rrbzew

XfinityDena

user_amfyfv

XfinityWilliam

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