Portland Outage status update

What is the status update for restoring Xfinity services in Portland, Oregon?  Service has been out since 1/13 (zip 97239) and not yet come back - the outage map seems to have not changed at all and offers no definitive detail.  Comcast's social media posts offer no additional detail other than "working on it".  All attempts to reach an actual person for an update have failed and the chat assistant refuses to even engage "because there is an outage" - the exact reason that I am reaching out.  How can I obtain an estimated time of restoration - even if it's a week out so that I can plan accordingly.  I work from home so having an internet connection is extremely important.