Visitor
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1 Message
Porting number issue.
Xfinity Mobile has misrouted my phone number (which I ported from T-Mobile in 2024) to a stranger's account due to a backend system glitch. For the last 3 months, Xfinity has failed to fix the mapping error because they claim they need permission from the stranger. As a result, my phone service is shut off every month. I have experienced 3 months of severe service disruption. Customer service is now telling me that they have to get ahold of the stranger and get permission to release my phone number.
XfinityAsia
Official Employee
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1.6K Messages
28 minutes ago
Hello @user_8pvq49. Thank you for posting on the Xfinity Forum for help with your porting issue. I can understand how frustrating it must be to deal with repeated service interruptions over the past three months, especially after reaching out for help and still not having the issue resolved. This certainly isn’t the experience we want for you, and we’d like to take a closer look into what’s happening with your mobile service and number.
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