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user_ej8700
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Thursday, April 2nd, 2026 5:50 PM

Porting business phone from Comcast Business Voice to Xfinity Residential Mobile

We have been trying to transfer our original business phone number from Comcast Business Voice to Xfinity Residential Mobile. For over six weeks we have spent countless hours and days on the phone with many different Xfinity support staff trying to transfer the number with no success. Hoping to find the right Xfinity support person on this forum to complete the transfer. . 

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XfinityVictor

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2.4K Messages

4 months ago

user_ej8700 Hello, has anyone been able to get the port completed?

 

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user_ej8700

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Good afternoon,

No it has not been completed yet.

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4 months ago

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XfinityAngie

Official Employee

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2.8K Messages

 

user_ej8700, Everything I see on this says you need to reach out to a Comcast Business agent. Have you been in touch with that department? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 months ago

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user_ej8700

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Yes, we reached out to Comcast Business many times as well. 

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4 months ago

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XfinityAngie

Official Employee

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2.8K Messages

 

user_ej8700, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 months ago

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user_srkuq3

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1 Message

2 hours ago

I've been having a terrible time trying to port my business voice edge phone number to a residential xfinity mobile account since 2/26/26. Always getting the runaround. Really need someones help to resolve as I'm about to switch to a different provider because no one seems to be able to know how to do it correctly. Xfinity mobile wants me to talk to business and business transfers me back to xfinity mobile without any resolve. I get a different person every time I call in. Even though when I originally asked about being able to do this they acted like it would be no trouble at all. 

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