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Friday, July 31st, 2026 10:14 PM

Port out number

Need to transfer phone number to a different service and need a port out number

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Official Employee

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3.5K Messages

2 hours ago

 

user_ps33ny I understand you’d like to transfer your Xfinity Mobile phone number to a different service provider. To do this, you’ll need an Xfinity Mobile security PIN, also called a transfer or port-out PIN.

In the Xfinity app, sign in with the Primary or Manager Xfinity ID, then select Services > Mobile Lines and Data Usage.
Choose the number you want to transfer, scroll down, and select Transfer or cancel this line > Get started.
 
Complete the identity verification, enter the one-time passcode, and choose a number where your security PIN can be sent by text.

Before submitting the transfer request to your new provider, make sure Number Lock is turned off for the line. The security PIN can be used for any number on the account and expires after seven days.
 

Important: Do not cancel your Xfinity Mobile line before the number transfer is complete. Once the transfer finishes, service for that line will be canceled automatically. Your new provider may also ask for your Xfinity Mobile account number and account-holder information.

 

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