Visitor
•
1 Message
Port in / change number
I'm trying to port in a number to my existing account that would replace my current number with the ported in number. The instructions say to click on "purchased from Xfinity" under mobile, but that screen shows no devices. I brought my phone with me when I activated it.
XfinityOrlandoM
Official Employee
•
3.8K Messages
3 days ago
@user_ljr8vr
Thanks for reaching out to us. We do apologize for any inconvenience you're having with the porting process. I would recommend uninstalling and reinstalling the app and logging back into your account as once you click on the steps for your device, you should see the option to select purchase from Xfinity or the prompt for the BYOD line.
If that doesn't work, the fastest way to get this all resolved is to go to the local Xfinity store, as a hands-on retail store agent would be able to help you with porting your number to your Xfinity Mobile account
0
0