popcorn kit

I received a postcard for a free Popcorn kit for being a Rewards Member. Has anyone actually received it? I sent my husband to get it & they actually expected him to stand in line & talk to a rep. It was going to be 45 minutes. They have a guy standing at the door taking names & giving you wait times. Why can't that person hand out kits? I've been a customer for almost 15 years & fork out over $200 a month. It was very annoying & unnecessary.