Regular Visitor
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1 Message
Pop up says to return equipment not in use; I don't have any
The only Comcast equipment I am renting is a cable card. I have had the same card for several years. I recently had to have it unpaired from one device and paired to another, but it's still in use. Why do I see a pop-up when logging into my account that says I need to "return equipment no longer in use" when I don't have any?
I tried to call to speak with an agent but I see that it's now virtually impossible to reach someone unless your problem exactly matches one of the menu items presented.
Responses
henricoboy
New Poster
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1 Message
7 m ago
I am having the same message pop up as well. I just had my services turned on today. I provided my own modem and router.
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ComcastJoeTru
Official Employee
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6.7K Messages
6 m ago
Hello jeffsanfrancisc. Thanks for visiting and posting on our Forum. I can assist with reviewing your account and the equipment associated, so we can determine why you are receiving this message. Please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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