Visitor
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1 Message
Poor Xfinity Customer Service
How do I return an unopened box with cell phone to Xfinity. I have requested that the order be cancelled, the employee stated that I have to mail the cell phone back to Xfinity. It has been very difficult trying to get help from Xfinity.
XfinityLinda
Official Employee
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2.4K Messages
16 hours ago
Thanks for meeting us here in our community, @user_v85g2n. It is important for you to acquire a return label from us and return it. Otherwise, you may still be charged for the full mobile cost. Please send us a message with your full name and address. We look forward to helping.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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