Poor service

Greetings, user_59mqw9! Thanks for reaching out with your appointment reschedule issue. We always strive to bring a positive experience and I am sorry to hear that this was not the case for you recently. We would love to follow up with you to ensure your appointment is successfully completed. We can also check into your account to find out why the appointment had to be rescheduled. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.  

 Here's the detailed steps to direct message us:  

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message 

Let me know if you have any questions.