Skip to main content
user_3zf3ji
1st Topic

Visitor

 • 

2 Messages

Friday, March 13th, 2026 6:20 PM

Poor Service

Have had Xfinity for just over 2 weeks. Internet service is in and out have talked to no less then 5 support techs who all assured me they could resolve my issue. 2 techs came out. Now can’t even log into my service. Now they say 3 days before tech number 3 can come out! Terrible results from support!!

Question

 • 

Updated 

1 hour ago

5

1

0

Oldest First
Selected Oldest First
XfinityMartyR

Official Employee

 • 

3K Messages

2 hours ago

user_3zf3ji  We appreciate you reaching out to us over our Community Forums. We are sorry to hear about your experience with your new service. Did the local technician team indicate why you are having so much trouble? 

 

2

0

user_3zf3ji

Visitor

 • 

2 Messages

No answers as of yet. Will try one more time then move onto Starlink.

Like

Reply

1 hour ago

0

XfinityMartyR

Official Employee

 • 

3K Messages

 

user_3zf3ji Is your home new construction or in a new area to Comcast? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 hour ago

0

forum icon

New to the Community?

Start Here