Visitor
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1 Message
Poor service
The day after my cable went in it hasn’t worked properly. I have text my customer service representative and each time I get, I put in a ticket. It is almost a month and still nothing. I am paying for service I am not receiving and I just saw on this sight the bill went up. Any suggestions??
XfinityQuemekia
Official Employee
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845 Messages
13 hours ago
Hello @user_6lf088 thanks for taking the time to reach out. I am incredibly sorry to hear you have been without reliable service for nearly a month since your installation. That is far from the experience we want for our new customers, and I completely understand your frustration, especially seeing a bill increase while your service isn't working as it should.
To better assist, may I know what issues you're having specifically with your service?
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