Visitor
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2 Messages
Poor service
Been a costmer for like 20 years been paying 250 a month for a long time now I paid 300 they still cut my internet off when 2 different people garenteed me it would stay on tell January
Visitor
•
2 Messages
Been a costmer for like 20 years been paying 250 a month for a long time now I paid 300 they still cut my internet off when 2 different people garenteed me it would stay on tell January
EG
Expert
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115.1K Messages
9 hours ago
Moved here.
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XfinityDuron
Official Employee
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410 Messages
9 hours ago
I understand why this situation could be frustrating, I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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