2 Messages
Poor service
More and more I am getting frustrated and annoyed with Xfinity‘s customer service or lack of support. Is this why the service is so cheap? I tried using your virtual assistant, but that doesn’t help and then I go in circles trying to reach a live agent I just join Xfinity, but will not stay for much longer if this doesn’t improve
XfinityTony
Official Employee
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968 Messages
5 days ago
@user_t02vwm
Hello! Thank you for taking the time to post here. FYI, we recommend editing your post instead of making a second one. I did remove the original one as a duplicate.
Are you a new NOW Internet customer? If so, then support is handled by the Xfinity Assistant. If it cannot solve your issue, it will pass you off to a NOW support agent. Other departments are not equipped to access NOW accounts.
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