Visitor
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1 Message
Poor service
I requested a technician to come to my home last week because there is a dangling cable in my back yard. It is very long and is on the ground from the higher wire. An appointment was scheduled for Friday 9/17/2021. I would later discover that a technician lied about solving the issue as he never came to my home and the cable ire is still present. Upon discovery I have been calling everyday this week scheduling appointments speaking with supervisors and managers who have communicated with dispatch supervisors. Because I have been disgusted with the sheer inconsideration for me and this situation, I was given window of time for technicians to show up. The latest was a supervisor who promised to call as follow up yesterday at 8:15pm and Claire did not call and not technician came, again. Today 9/23 I called just to inform Comcast of the ongoing no show of technicians. I was then given a “care to field” (not sure of that is correct name) ticket number and told that a Dispatch supervisor will call within 24-48 hours. I have no faith in anything that is told to me by Comcast. I even filed a complaint with Baltimore City Cable Commission in hopes they would be able to assist me with this matter.
it is incredulous the total disregard you have for me as a long standing customer who pays their bill on time. And yet I have no other choice for this service because Baltimore has a franchise contract with you! So how about helping me to get this situation resolved by the week’s end?! I shouldn’t have to wait after a week’s worth of failures to appear!
FYI Verizon technician came out and said it is definitely your cable.
XfinityAlyssaA
Official Employee
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2.7K Messages
5 years ago
Good morning @user_9dc1c6 and thank you for reaching out to our Digital Care Team on our Community Forum. I'm so sorry to hear about the frustrating experience as this is never the kind of experience we want for any of our valuable customers. I would definitely not be happy if I was in your shoes as well. I'm also sorry to hear that the cable is still dangling and has not been fixed. Our team would be happy to investigate your concerns further and do everything we can to ensure this gets fixed as soon as possible. We really want to do everything we can to help turn things around and make the situation right as well as get the cable fixed as we understand the potential hazard it presents.
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