Poor Service, Intermittent Hardware Issues

I’ve been experiencing frequent outages since I signed on with Xfinity. The longest of which began last week, Friday 1/23/2026. My modem remained unresponsive through the weekend. A customer service representative scheduled a tech appointment for me but it was cancelled due to weather. When tried to set up a new tech appointment, a rep told me that I would be charged $100 and needed to upgrade my service. I explained I wasn't interested in changing my service and he proceeded to berate me regarding the choice. When he raised his voice, I asked to speak to someone else and was told "there is no one else." Moment later my modem light turned white and I had access. Tonight, the modem is flashing again and I anticipate another long weekend without internet service. 

I pay monthly for a service I'm not receiving on a consistent basis. My job requires me to have at home internet access. I've resorted to using my mobile data hotspot. 

Ideally, I would like to be released from my contract to consider alternative internet providers. Between the hostile customer service and the frequent lapses in coverage, I'm unsure Xfinity would be able to provide me with what was promised upon signing up. 

If this is not feasible at this time, I ask to be contacted by a representative willing to discuss credits to my account and support to receive the Internet service I was promised.