Poor Service/ Communication during OUTAGE

I am beyond frustrated and honestly shocked by the complete lack of reliability and communication regarding this outage.

I was given a restoration time of 2:05 AM. It is now significantly past that time, and service is still not restored. This is not a minor delay—this is a complete failure to meet the timeframe you yourselves provided.

This level of inaccuracy and lack of updates is unacceptable for a paid service that people rely on for daily life, work, and basic communication. Being left without internet with no clear explanation or real ETA is extremely disruptive and reflects very poor service standards.

At this point, I expect:

• A clear and accurate explanation for the delay
• A realistic restoration timeframe (not estimates that are clearly meaningless)
• Account credit for the extended outage time

If this type of service reliability continues, I will seriously consider switching providers, as this is not sustainable.

I expect this to be addressed promptly.

Thank you.