Poor Service at [Edited-Personal Identifiable Information]

Good evening @user_t0olsx and thank you for reaching out on our Community Forums to report your service issues, we appreciate it. I'm sorry to hear that your internet has been spotty and you have had frequent interruptions, I can imagine your frustrations. Our team will be happy to help address your connection issues further and get your concerns resolved. I also see that you are requesting reimbursement. We are able to apply a credit for the time you were without service. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it