Visitor
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1 Message
Poor instillation of cabling
We just had our xfinity home internet and tv installed today and I’m very disappointed with the way the cabling was done on the exterior of the home. I was trusting our installing technician to make the right decisions about the best way to run cable and install this equipment but then once he was finished I realized I should not have done that. I was really expecting a little more consultation and explanation as to the install process but the next thing I knew he said he was done and heading out. Then I took a look at his work and was shocked. He certainly took the easy way out, crossing thresholds so that doors won’t properly open now, not running cable cleaning, likely to save on the amount of cable needed. Running through exterior entries that are meant to be closed at all times. He even ran the cable right on top of other utilities like the power for our AC unit. I’m not sure if the path of least resistance and laziness is the way xfinity always installs their equipment but I was very disappointed with this effort and communication. I would’ve been more than happy to help solve these issues if he would’ve asked. I have lots of pictures of these issues but can’t upload them unfortunately.
EG
Expert
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110.3K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCAnna
Problem Solver
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874 Messages
3 years ago
I am sorry to hear your installation did not go as planned @user_638fce. Our team would be happy to help and get another technician out to clean up the coax and outlets. I can't imagine the headache you have right now. That being said, please keep in mind, our technicians don't do any type of wall fishing. If you are looking to have the coax cable ran through the walls of your home, you will need to hire a contractor to help.
Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
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