Poor Customer support

I've made repeated phone calls to Xfinity to have my cable line fixed, as it was damaged after a serious snow storm on Feb 22, 2026, and I still have no service.  To date, I have been without service for 3 weeks.  A technician responded to my residence 4 days after my outage began,Feb 26,  stating I need a new cable line installed underground to my residence.  I was told it MAY take 14 days, but usually is repaired prior to that.  I called after 14 days without service, but was advised by customer support the incident can't be escalated to the scheduler until 14 days after the technician came to the residence.  After waiting more than 14 days , I called again and an appointment was made for a new line to be installed on the next day, Friday March 13, invoice # ECM0020368747.  No installer came to my residence and I called Xfinity on 3/14/26 to advise I still haven't had this incident rectified and was informed a technician can come out on March 18.  This is ridiculous.  I've been a Comcast/Xfinity customer for several decades, always paid my bills, even recommended the service to others despite rising cost and added fees, based on a stable service and excellent customer service.  Well, that ship has certainly sailed.  I'm hoping that a concerned supervisor is apprised of this situation, as numerous phone calls to the Middle East customer support are not fixing anything.  Otherwise, I believe its time to change providers and make my story known to future customers