Poor Customer Service

I would like to file a complaint regarding the service I received at the Xfinity store located at 1301 E Golf Road, Schaumburg, IL 60173.

I recently visited the store because my existing Xfinity plan had expired, and the new plan offered would significantly increase my monthly bill. As a loyal customer, I wanted to review my account, understand my options, and see if there were any more affordable plans or promotions available.

Unfortunately, the representative I spoke with was neither helpful nor interested in discussing available options in detail. Rather than explaining different plans, discounts, or ways to reduce my monthly cost, she appeared uninterested in assisting me. The most disappointing part of the interaction was when she told me that if I could not afford the new plan, I should simply cancel my service and return the equipment.

I found this response unprofessional and dismissive. I expected a customer service representative to help me understand my options and make an effort to retain a long-term customer, not encourage me to cancel my service.

This experience left me feeling undervalued as a customer. I hope Xfinity reviews this incident and provides additional training to ensure customers are treated with respect and given proper assistance when seeking help with their accounts.

Thank you for your attention to this matter.