Visitor
•
1 Message
Poor customer service
Comcast/ Xfinity has no customer service...my internet service is intermittent day after day and the support is zero. The management is incompetent as they aren't interested in helping their customers.
I'm a Diamond Customer and that gets me nothing...what about Starlink or AT&T ?
XfinityCarolyn
Official Employee
•
425 Messages
2 hours ago
I’m sorry to hear your experience has left you feeling this way. We never want any customer, especially a long-time Diamond customer, to feel unheard. I would appreciate the opportunity to review the issues you've been experiencing and determine whether there's an underlying issue that we can address. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
0
0