Visitor
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1 Message
Poor customer service
Last night I spent hours on chat, couldn’t get live agent !, and left with they are working on it and a case number. Today the chat wouldn’t let me reconnect and see what was going on. Has to go through ropes again and end up with new chat, after hours again got no where even with a case number to start with! Finally told they are working on it then got text that my “escalation” was reviewed and not approved. Here am after hours in chat, no internet and no one fixing it. Truly reconsidering another provider!!! Suggestions?!
EG
Expert
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118.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityCarolyn
Official Employee
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259 Messages
1 hour ago
@user_7g6n2z Thanks for reaching out to us about your service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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