Visitor
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1 Message
Poor customer service
Malik @ Austell, Ga location was very unprofessional. I ordered a phone online and rqstd store pick. Confirmation email rcvd. P/U within 2 hrs and a passcode email will follow closer to pick up time. Never rcvd email to p/ u order. Contacted the call center which advised to go to the store. Malik said he see the phone was available for me put a Customer prior to “MAY” purchase the phone. He didn’t want to assist me in switching purchase. He took it upon himself to read notes from my prvs call? For whatever reason…RAPIDLY may I add!!! I will never visit again… HE needs additional training
XfinityBradM
Official Employee
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1.4K Messages
3 hours ago
@user_u2tvqv Thank you for providing your feedback on your recent experience. So we are able to accurately report this incident could you please send me a DM with your first and last name along with your full-service address, we can get started.
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