Visitor
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1 Message
Poor Customer Service
Good Afternoon, I called in today to cancel my internet service. I was transferred to a female named Chantel/Shantel. She asked me how much I was paying for my new service and I told her I just wanted to cancel. She said that she needed to certain information to process the cancellation. I told her you don't need to know how much I'm paying another company to cancel my service. She explained how she needed to do her job and that I can decline to answer, which I did. She said the next step in the process was to put me on hold where I would hear a brief moment of silence. TWENTY MINUTES later we were disconnected. I am sure that this was not a coincidence. Not exactly the way to win over customers. I am also sure I wasn't the first person she has done this to.
XfinityEva
Official Employee
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2.4K Messages
5 hours ago
@user_rsi3g2 We're sorry to hear that you are looking to cancel and that this was the experience you were met with. This is not what we want to provide and we can certainly help with your request here. May I please ask that you send us your name and address through direct message? We will need to verify your account in order to proceed with your request.
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