Visitor
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1 Message
Poor customer service
I double paid , caught it . Sunday I talked to an ai bot who said they would cancel payment. As soon as I find a replacement I'm cancelling. Caused me stress 😞.I'm 73
Visitor
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1 Message
I double paid , caught it . Sunday I talked to an ai bot who said they would cancel payment. As soon as I find a replacement I'm cancelling. Caused me stress 😞.I'm 73
XfinityMarshante
Official Employee
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1.1K Messages
1 hour ago
Hello @user_adf5e9, thank you for taking the time to leave a post. Sorry, this caused you so much stress. Billing issues can be frustrating enough, and I understand how upsetting this must have been for you, especially after being told the payment would be canceled. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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