Visitor
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1 Message
Poor customer service
6 times calling. Still no results. Everyone one is trained to say "Rest assured, I have taken care of this matter". And not a single person follows through. Ordered a landline for aging and disabled customer....a simple landline. Two weeks and still no equipment shipped. On tracking number...no email confirmation. I would go for a different landline company..but the senior living facility is only set up for Xfinity services. Ridiculous!! I see Xfinity slowly going out of business in the near future. Absolutely disgusting service!!!!!
XfinityRichard
Official Employee
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3.1K Messages
3 hours ago
Good Morning, @user_stls8e Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear it's been 2 weeks and still have not received the equipment. Can you please DM me your first and last name, account holders first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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