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user_y5x8ha
1st Topic

Visitor

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5 Messages

Thursday, December 11th, 2025 11:32 PM

Poor customer service

I made atleast 5 different phone calls with xfinity representatives trying to get mt account put on seasonal 

Each time I was assured that the billing had been resolved. I was told that I was paid in full. Got a bill 1 week later saying I owed $181. Tried customer service again to find out why? I wouldn't want anyone else to have to deal with these people. Totally ripped off!!!

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Updated 

18 hours ago

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XfinityMartyR

Official Employee

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2.8K Messages

20 hours ago

user_y5x8ha Thanks for reaching out! Did you figure out what that bill was for exactly? You can check the status of your account, and ensure it is on a Seasonal Hold by visiting the Seasonal Convenience Plan homepage. 

 

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XfinityMartyR

Official Employee

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2.8K Messages

19 hours ago

 

user_y5x8ha Thank you for the additional information! We can review your account for you, and check on the status of everything. Please send us a direct message. 
 
 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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user_25uexw

Contributor

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23 Messages

19 hours ago

Please post in here:
https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701

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user_y5x8ha

Visitor

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5 Messages

Couldn't find a send direct message icon anywhere when I signed in

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19 hours ago

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XfinityMartyR

Official Employee

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2.8K Messages

 

user_y5x8ha If you're signed into the Xfinity Community Forums page, the Direct Message text bubble icon will be in the upper right-hand corner of the page, next to the bell notification icon. 

 

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18 hours ago

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