Poor customer service

I made atleast 5 different phone calls with xfinity representatives trying to get mt account put on seasonal

Each time I was assured that the billing had been resolved. I was told that I was paid in full. Got a bill 1 week later saying I owed $181. Tried customer service again to find out why? I wouldn't want anyone else to have to deal with these people. Totally ripped off!!!

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XfinityMartyR

Official Employee

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2.8K Messages

6 hours ago

user_y5x8ha Thanks for reaching out! Did you figure out what that bill was for exactly? You can check the status of your account, and ensure it is on a Seasonal Hold by visiting the Seasonal Convenience Plan homepage.

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user_y5x8ha

Visitor

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5 Messages

Never once did I receive a notification on paper or the app as to how the charges were arrived at. One customer service assured me I would be charged $8 / month the last told me they had charged me $20. Never did I ask for internet for some kind of camera. Sent me 2 modems to my FL. Home while I was in Indiana for the summer. Returned all 3 modems and didn't receive any credit what so ever. Never ordered either.

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6 hours ago

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user_y5x8ha

Visitor

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5 Messages

One customer service representative even told me to keep the meess from happening again in the spring to just tell the representative that I wanted to cancel the service. Wow!

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5 hours ago

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user_y5x8ha

Visitor

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5 Messages

I canceled now so the wouldn't over charge me without any explanation as to what I was being charged for!

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5 hours ago

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XfinityMartyR

Official Employee

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2.8K Messages

5 hours ago

user_y5x8ha Thank you for the additional information! We can review your account for you, and check on the status of everything. Please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_25uexw

Contributor

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23 Messages

5 hours ago

Please post in here:
https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701

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user_y5x8ha

Visitor

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5 Messages

Couldn't find a send direct message icon anywhere when I signed in

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5 hours ago

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XfinityMartyR

Official Employee

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2.8K Messages

user_y5x8ha If you're signed into the Xfinity Community Forums page, the Direct Message text bubble icon will be in the upper right-hand corner of the page, next to the bell notification icon.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 hours ago

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Customer Service

user_y5x8ha

Poor customer service

XfinityMartyR

user_y5x8ha

user_y5x8ha

user_y5x8ha

XfinityMartyR

user_25uexw

user_y5x8ha

XfinityMartyR

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