Visitor
•
6 Messages
poor customer service
For 3 months i have been contending with:
Constant calls even though its identified that i am deaf and i need an email.
An unauthorized credit check.
Unauthorized account changes.
Inappropriate and unprofessional agents. all of the emails regarding accepting a solution that was unacceptable.
Denial of resources because of my hearing impairment.
False information about my account and resolutions.
Told i can only be helped in store.
repeatedly lied too regarding account options.
Many of these were experienced yet again this evening with an agent named Roshani. Deaf does not mean incompetent. Not to mention the emails to accept a poor resolution or spamming me with "requested information" emails.
Pretty sure the only option is an attorney.
XfinityLinda
Official Employee
•
2.2K Messages
7 hours ago
We appreciate you taking the time to meet us here in our community, @user_i4z86e. I'm sorry you've not had a good experience with us, but we appreciate the opportunity to turn things around for you. To get started, please send us a Direct Message with your full name, address, and the details about what happened. We look forward to your message.
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