New Poster
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2 Messages
Poor customer service
I set up internet and landline service for my 91 yo old mother who is on a fixed income. Initially plan was $80 a month. She had a rental tv. When her furniture got moved down a Comcast technician came to set up her tv. Her plan jumped to $180/month. We wanted the same services and the same plan but got something else. Was told today that her initial plan is no longer available?! The best they could do was $90/month which is about $120 a year more than she was paying for her initial plan. Seems unfair and a bit shady to double a 91 yo bill and then refuse to match her initial plan and end up charging her $120 a year more. Not good.
XfinityMatthew
Official Employee
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831 Messages
4 hours ago
Hello @dsuh912 We certainly understand wanting to keep the bill lower especially on a fixed income. We would want to check out the account to see what is going on or what changes were made. Please send us a direct message with your full name, account holder's name if different and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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