Visitor
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1 Message
Poor customer service
I was on the phone for 2 hours and spoke to 6 representatives.
<Edited: Personal Information>
I spoke with Tracy who raise my bill $25. When the modem. Arrived. Then Jayden kept on phone 1/2 hour saying he review the account. Renae the supervisor said once . I had the modem hanged up they adjust the over charge. I spoke to Roy in support who hung up on me when I said zi repeated the question 4 times when are you going to answer it. So after I fix it myself. I spoke to Enzo supervisor who said he can't help. Completely ridiculous. No one wants to work .
XfinityRay
Official Employee
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2.9K Messages
2 days ago
Good afternoon, user_h6rq98! I apologize that phone call took so much time! We never want that and are happy to further assist you.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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