Poor Customer Service

On 4/30 I posted about poor communication attempts with Comcast with AI. Trying to speak with an agent who understands the situation and being able to connect us with the correct people was our frustration that day. Today it is with the actual people who failed to help after making a post on the forum. On 4/28 we opened a ticket with 811 to locate a line before we dig. They came out and said the line didn’t need to be located because it wasn’t in the work site. Wrong. It IS in the work site. We went through a whole process on here with someone, finally had a Comcast employee come out only to tell me that they were busy. He said they had two crews in the area, but didn’t know when they’d be out to locate. He said we could go ahead and dig and if we hit it, they’d come out to repair the line. Seriously? With this kind of timeliness we’d still be out of internet if we did hit it. This has been ongoing for almost TWO WEEKS. We haven’t been able to start the project. I am beyond frustrated with the lack of help. We’ve tried every way we can think of to communicate with Comcast. This is poor customer care.