1 Message
Poor customer service
I had scheduled an appointment between 3-5 on Monday 2/10. The technician never showed up. I called to complain and to get someone out and the person on the phone said I had to reschedule because the tech said no one was home. I informed the person that there were 2 people home and that my kids get off the bus when the tech was supposed to be waiting. I also said that I have cameras and no one was at my house. After telling him that I didn’t want to reschedule and that someone needs to come out to fix the problem the person on the phone just hung up on me. So not only did the tech lie about being at my house you have an employee that hangs up on customers.
XfinityVianney
Official Employee
•
1.9K Messages
10 hours ago
Hello, thank you for reaching out. I hope you are doing well, in addition to the recent events. I understand we didn't make the visit, stating you weren't home when you were, and when you called to get help, it didn't go well. I can certainly understand why this would be frustrating.
In most areas, we can work to get a tech back out, but it's too late in the day to make this a possibility to be upfront. That said, I can work on my end to find a resolution. Please send me a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
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Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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user_rdki64
1 Message
6 hours ago
Same boat different sea customer service hung up in my face after a supervisor was put on the phone for my bill bring extremely high I’ve been with Xfinity for over 10 years never felt more disappointed disrespected & unappreciated
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