Poor customer service

I am writing to formally express my dissatisfaction with the handling of my recent issue by Xfinity’s customer service. This situation has caused significant inconvenience, financial loss, and frustration due to incorrect information provided by one of your representatives.

On [specific date], I contacted your customer service team regarding [briefly explain your reason for the call]. The representative I spoke to assured me that [describe the incorrect information provided]. Based on this guidance, I proceeded as instructed, only to later discover that the information was inaccurate. As a result:

1. My phone service was disconnected unexpectedly, despite my efforts to follow your representative’s instructions.

2. I incurred additional charges, which were entirely avoidable.

3. I lost a full day of wages because I was unable to work without access to my phone.

When I contacted Xfinity to resolve this matter, I was met with an apology but was told there was “nothing that could be done.” I find this response unacceptable, as the error was entirely due to Xfinity’s failure to provide accurate and reliable customer support.

As a loyal customer, I expect Xfinity to take responsibility for this error and provide an appropriate resolution. To address this issue, I respectfully request the following:

1. Immediate restoration of my phone service.

2. Waiver or reimbursement of the additional charges incurred due to the misinformation.

3. Compensation for the wages I lost due to your company’s mistake.

I hope Xfinity will take this matter seriously and ensure that no other customer has to endure a similar experience. I trust that you value your customers enough to rectify this situation promptly.