Poor customer service

I had to talk to three different people before getting the information I needed. I was trying to reduce my monthly bill, which is high considering I only use internet. The second person provided erroneous information, quoting a lower price than the third person I was transferred to. On more than one occasion, the CS Reps were patronizing and wasted time not directly answering questions in an effort to make the sale. It was communicated to me that with a downgrade you are charged $150, which I received no explanation for beyond that it was tied to a promotion and downgrading. It seems shady given that it’s a practice I’ve not seen anywhere else and only applied to a downgrade so feels punitive. When I try to explore options on mobile, their site isn’t intuitive and I get blank pages and infinite loading. 

I can’t remember any positive experiences with xfinity’s customer service where I didn’t leave wanting to move to another provider.