Poor Customer Service

I called to see if there was a better plan to save some money.  I was on hold forever waiting for someone and finally spoke with a women took a long time and came back and said she found me a plan to save money and nothing would change from my current plan.  She went back and forth with me on it, and I accepted the new plan trusting what she said was true.  Several weeks later, my new plan obviously took hold because one of my cable boxes stopped working.  Assuming that it was just a miscommunication, I called up and spoke with someone else, who made everything very confusing.  After a while she added the cable box back.  It was then that I realized that I no longer had any premium channels, and my netflix was no longer included in my bill.  Those I can live without because I do streaming.  What I don't like is that they lowered my DVR storage, and what is worse is that they make it impossible to change it.  There is an option on my tv to increase DVR but when I click it, it says I can't.  After my experience with the people I spoke with, and the fact that the AI chat is not smart or helpful, I went to X to chat.  I went through the entire situation, confirmed my identity, and because I share my X with my husband, they stopped in the middle and would not help me.  They sent me links that didn't work.  AND, whats annoying is that when I turn on my tv, the DVR shows all of my saved shows from before the change over, but when I get off the dvr screen and go back, it's gone and it once again says I have a lower storage plan.  Basically, I was lied to on my first call, something happened on my next call to decrease my DVR, and all other means of communication where impossible.  Looking at these threads, it appears that when you call anyone outside of a store, [Edited: "Language"/"Inflammatory"].  I've been with xfinity for over 20 years, I have most services they offer including home and mobile, and this has me looking elsewhere.  I'm sad it's come to this. [Edited: "Solicitation"].