aldog777's profile

Regular Visitor


3 Messages

Sat, Dec 26, 2020 10:00 AM

Poor Customer Service

I currently pay 259/mo for basic cable (125 channels), and supposedly fast internet. My internet is very slow and intermittently works. I was on the phone trying to get insight as to why my internet is so slow and the response was, "Its fast on our end". When I do online internet tests, my symstems proves to be vert slow.  I even pay $20 extra for internet boost!!!

This morning I messaged a customer service rep on how to get my bill cheaper, especially since we barely watch TV. The plans offered  were  still so expensive! I can switch to another provider but we've been loyal  customers  for 22 +  years. The customer service agent said the cheapest plan  for internet was  as follows:

is there internet only packages? we dont watch TV..

From Agent,

Let me share the information regarding Upgraded internet only package

From Agent,

1.) Perfromance Starter 25 mbps at $49.95 2.) Performance HSD 100 Mbps at $ 77.95
3.) Performancr pro plus 200 Mbps at $92.95
4.) Blast pro plus 300 Mbps at $ 97.95
5.) Extreme Pro 600 Mbps at $102.95
6.) Gigabit 1000 Mbps at $107.95

From Agent,

Alex , I am really very sorry for the inconvenience you are facing issue regarding internet service .
From You,
The internet shows xfinity is offering 34.99 /mo for up to 100 mbps

From Agent,

Price of the promotional packages changes time to time i really wish i could help you with the same package deal is not available on the account
From You,
I am a longtime xfinity customer. 22+ years
From You,
I pay 20 extra each month for xfinity blast and my internet service is still lousy??? And xfinity could not help me??
This is when our the agent hung up one me !!!!!!!
I am  annoyed and  will be shopping around!!!


Official Employee


2.9K Messages

6 m ago

Greetings, @aldog777! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the experience you have been having with your internet speeds and trying to find a better price. I would like to have a look into the account to see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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