Visitor
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1 Message
Poor Customer Service With a Live Agent.
I called in for an arrangement, due to the xfinity assistant and my arrangement options provided two different dates. The customer service representative was extremely rude and talked over me during the interaction. I asked to speak with a supervisor and she refused, stating her supervisor was on another call and she was not allowed to place me on hold. I the requested a call back from a supervisor but she continued to talk over me and transferred me to a line that communicated in Spanish only. I stayed on hold until the call abruptly disconnected. I would like for the call to be reviewed, so the representative can be held accountable for her unwarranted rude and disrespectful behavior.
XfinityThomasC
Official Employee
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3.5K Messages
6 hours ago
Hello, @user_djqqhj it's disappointing to read you have had a poor experience with one of our phone agents. I definitely want to make sure this is sent to the right leadership and local HR. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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