Poor Customer Service over the phone
During the 5 years I had Xfinity in Michigan, I never had any problems with my service and never had to contact Customer Service.
After moving to Alabama 7 months ago, I have had nothing but problems.
On 2 occasions (after over 3 hours on the phone with them) they discovered that they needed to list my modem in their system (again) because I was not able to stream channels. How does a customer modem randomly get unlisted?
Recently, there have been outages in my area including 8 hours on a Saturday and scheduled ones between 1am & 4am and they claim that there are no problems on their end.
Sometimes when I call them they say they are looking at my modem to make "necessary adjustments" but they never are able to resolve the issue and I end up with a miilion entries in my modem log.
Yesterday when I called them they were tinkering in my modem and everything stopped working. At that point they told me that my equipment is the problem and there was nothing they could do for me.
After I got off the phone with them I found that they had somehow factory reset my modem while they were "looking in to it" and the settings were messed up for wifi. After taking the time to Hard Reset my modem and adjust it myself it seems to be working fine and no logs in the modem.
It is very irritating that Customer Service not only can not resolve an issue but make it worse and if you own your own equipment then that is always the problem and "Good-Bye".