Poor Customer Service by Joe

Subject: Formal Complaint Regarding Billing Credit and Customer Service Experience

To Whom It May Concern,

I am writing to formally express my dissatisfaction regarding an ongoing billing issue and the treatment I received from a representative named Joe on June 24, 2026.

On April 22, 2026, I was granted a $100 credit on my Comcast/Xfinity account. By May 28, 2026, the credit still had not been properly reflected on my account. When I contacted Comcast through online support, I was informed that the representative could see the $100 credit and assured me there was no cause for concern. I was told it would take approximately 24 to 48 hours for the credit to appear correctly on my bill.

Despite these assurances, I continued receiving phone calls and notices stating that my account was past due. I contacted Comcast multiple times and was repeatedly told by representatives that the issue was on Comcast's end and that the $100 credit would be applied.

On June 24, 2026, I received another call regarding my account and was eventually escalated to a representative named Joe. Unfortunately, my experience with Joe was extremely disappointing. Rather than assisting me, he was rude, dismissive, and condescending. Joe stated that he did not understand why I would receive a $100 credit because my bill was only $14.95 and claimed that he could find no record of the credit.

I explained that several Comcast representatives had previously acknowledged the credit, apologized for the delay, and assured me that it would be processed. I also informed Joe that I have documentation supporting my claim and would gladly provide it. However, instead of attempting to investigate further, he dismissed my concerns.

This situation has become both frustrating and embarrassing. I was granted a credit, yet I continue to receive collection-style calls and past-due notices for an issue that multiple Comcast representatives have acknowledged originated within Comcast's own system. As a long-time customer, I find this treatment unacceptable.

I am requesting the following:

1. A full review of my account and the promised $100 credit.
2. Immediate correction of any billing errors related to this matter.
3. A review of the customer service interaction involving Joe.
4. Confirmation that my account will not be negatively impacted due to Comcast's failure to properly apply the credit.
5. A written response explaining how this matter will be resolved.

I am prepared to provide copies of my documentation, screenshots, chat records, and any other supporting information necessary to verify my claim.

I have been a loyal Comcast customer for many years and expect to be treated with professionalism and respect. I hope Comcast will take this complaint seriously and resolve this matter promptly.

Sincerely,

[Edited: "Personal Information"]
Account Holder