Poor customer service at your Pottstown PA store location.

Really amazing lack of customer service.

So made an appointment for this morning, time frame of 10-10:15.

Finally get called to the counter at about 10:45.

So basically a 45 minute wait for a 1 minute transaction - just returning a cable box.

I suggested they might want to do away with their appointment system since it doesn't make a difference. "well we didn't expect to be so busy."

Just what do you think an appointment system is designed to do? Total fail.

No apology, just a thank you for your patience. Seriously!

Oh least I forget, at 11:04 they send me an Email that my appointment has been cancelled. smh