Poor customer service at your Pottstown PA store location.
Really amazing lack of customer service.
So made an appointment for this morning, time frame of 10-10:15.
Finally get called to the counter at about 10:45.
So basically a 45 minute wait for a 1 minute transaction - just returning a cable box.
I suggested they might want to do away with their appointment system since it doesn't make a difference. "well we didn't expect to be so busy."
Just what do you think an appointment system is designed to do? Total fail.
No apology, just a thank you for your patience. Seriously!
Oh least I forget, at 11:04 they send me an Email that my appointment has been cancelled. smh