Visitor
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1 Message
Poor customer service and over charged for over a year
I have just about had it with this company. I’ve been a customer for 2 years. A year ago my bill went up drastically. A home phone was added. I never used this nor did I want it. It was added with security, even when I didn’t ask for it. It’s never been used, or hooked up. Not once. So I’ve been billed $40/mo extra for over 12 months & I’ve asked for it to be removed, and to get a refund of the money I’ve overpaid yet no one fixes it and no one has refunded my money.
well, then we moved and they had to run a cable across our driveway. It was supposed to be buried but never was. This cable was run over and split 2 days ago. I was told no one can fix it and restore our internet until next week. I wish to cancel my services all together. This is just too much for me, and the scamming of overcharging for services I’ve never used, and asked to have removed and be refunded for, is the icing on top for me. Check your bills, and ensure you’re not getting scammed also.
XfinityJamesC
Official Employee
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2.2K Messages
2 days ago
Greetings, @Agustafson! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you've had such a frustrating experience, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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