Visitor
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1 Message
Poor customer and quality service
I’ve been a Xfinity customer for 10 years. Recently, I have experienced the most poor quality service from Xfinity. Month after the month I lose cable and Internet service trying to get a hold of someone to talk to to resolve. The issue is extremely impossible multiple times Xfinity employees have been coming to my house. to try to fix a situation that reoccurs all the time. Again, I am out of cable and Wi-Fi service. I was told by a representative that the soonest someone could get out here would be Monday. My bill is at least $300 a month to get this sick poor quality and service and customer care is unacceptable. I will be looking for a new courier for both Internet and cable and cell service. I would advise people to think twice before they sign out with Xfinity.
XfinityMatthew
Official Employee
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1.4K Messages
5 months ago
@user_iivffv Sorry to hear about your experience so far. Our team would be happy to check into what is happening on the account and get this figured out for you. If you could please send us your full name and service address in a direct message we will get this looked at.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_zvavbf
Visitor
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1 Message
9 hours ago
Me too I was 7 years and all they do is lie and charge us nothing like we agreed to. I hate them
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EG
Expert
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115.9K Messages
9 hours ago
@user_zvavbf
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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