Visitor
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1 Message
Poor communication by a manager and agent
I called regarding my issue with mobile service as i was getting charged more than i was told and i wanted help but the agent jannet who was no help and her manager on back end straight away said we dont help and dont provide any credit and made me a lair . I told them to listen to my previous calls but she was not helping at all. The manager name is kenny paul . I need help
XfinityAlfonso
Official Employee
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2.4K Messages
5 hours ago
Hello user_t8ciyf thank you so much for taking time out of your day and reaching out here via our Xfinity Forums with your concerns on your recent experience. Having a bill that doesn't reflect what was expected or explained can certainly be stressful, so we're happy to examine this for you and provide any solutions possible.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
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