Visitor
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1 Message
Poor Cell Signal
Hello, I have used the Chat with an Agent in the app multiple times. They have done what they can but the issue lies with the Verizon network. In the past couple months we moved to a new house and the cellular signal is 1-bar at best, often SOS mode. Please help as the agent routinely say, they can't do anything its a Verizon matter. And Verizon says they can't do anything I am a xFinity customer, not a Verizon customer.
XfinityJoe
Official Employee
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1.2K Messages
3 hours ago
Good morning @user_589XRP
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform.
You can reach the Xfinity Mobile team via any of the options below.
Text Message: 888-936-4968
Phone: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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