Pole to Pole cable down

We had an ice storm come through this weekend. A tree in my neighbors yard (they have their house on the market and have moved out) fell due to the ice and brought down Comcast's cable, and leaving the power lines untouched. 

I called the customer service number twice. Both reps wanted to schedule a technician come out on February 11. Due to previous dealings with comcast I'm sure a technician can't do anything about this. Previously I had to have comcast's "infrastructure contractor" handle alteration of the line before the tech could bring service into my house. 

What can I do or who can I call to get this on the radar of the crew's doing post storm damage repair?