Visitor
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1 Message
Pole Replacement
Hello,
The pole on our corner was replaced by the power company (BGE) over 5 years ago. Comcast still has not switched their lines over, even though we contacted them several years ago about this situation. When can we get the lines moved to the new pole, so that the remainder of the old pole can be removed? Please let us know. Thanks.
Accepted Solution
XfinityGabriel
Official Employee
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2.2K Messages
2 years ago
Hi, @user_5e682c! Thanks for spending your time today to contact XFINITY over our forum's page for help with getting those lines moved to the new pole. If I were in your shoes, I would be wondering the same thing and would want that old pole moved too. I am sorry to learn that we have not provided a solution to this yet. I will certainly do everything in my power to get this addressed as quickly as possible. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a private message.
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