Visitor
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1 Message
Pole replaced and slow speeds ever since
The local utility, replaced the pole and ever since I've been seeing really slow speeds. Need some assistance with this issue.
Visitor
•
1 Message
The local utility, replaced the pole and ever since I've been seeing really slow speeds. Need some assistance with this issue.
XfinityThomasC
Official Employee
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2.8K Messages
2 days ago
Hello, @user_vpjn3n sorry to have read the utility pole replacement has affected your speeds. I'm happy to troubleshoot this with you and get a tech out if necessary. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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